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Covered for Life.
In Writing, Not in a Handshake.
Every window we install carries ProVia’s Lifetime Limited Transferable Warranty, plus our own workmanship warranty on the install. Here is what each one actually covers, in plain English, and how a claim works if you ever need one.
Three layers
What Stands Behind Your Windows
The window
ProVia Lifetime Limited Warranty
The manufacturer covers the vinyl frame and sash, the hardware, the glass seal, glass breakage and the screens for as long as you own and live in the home. It transfers once to the next owner.
The install
Our workmanship warranty
Written on your quote before you approve it. A perfect window set badly will still leak, so the installation carries its own coverage from us.
The follow-up
We come back
If a window sticks, whistles or sweats a year from now, you call and somebody comes out and looks at it. No ticket number.
ProVia, part by part
What the Manufacturer Covers
Summarized from ProVia’s Lifetime Limited Transferable Warranty for its Aeris, Endure and Aspect vinyl windows. The warranty card itself governs.
| Part of the window | How long | What it covers |
|---|---|---|
| Vinyl frame and sash | Lifetime, transferable once | Chipping, cracking, peeling, pitting, blistering, warping or delamination of the rigid vinyl and factory-applied wood components, for as long as you own and live in the home. |
| Insulated glass seal | Lifetime | Fogging or film between the panes caused by failure of the air-tight seal on Super Spacer glass units. |
| Glass breakage | Lifetime | Glass broken by a manufacturing defect, or by an accident in the home that insurance does not cover or that falls within your deductible. Not garden windows or units with internal blinds. |
| Hardware | Lifetime | Moving parts such as double-hung balances and the locks on every unit, under normal use. |
| Screens | Lifetime | Screening that rots, stains or rusts. Torn mesh from use is not covered. |
| Factory paint on vinyl | 15 years | Cracking, pitting, peeling, blistering or uneven fading of a factory-applied color finish. |
| Interior wood finish | 10 years | Flaking, checking, blistering or peeling of a factory paint or stain on interior wood components. |
| Bay and bow frames and roof kits | 10 years | Defects in material and workmanship on the projecting frame and roof of a bay or bow window. |
Read the full card: ProVia vinyl window warranty (PDF)
The fine print, translated
Four Things Worth Knowing
Not covered
What the Manufacturer Leaves Out
No warranty covers everything. These are the exclusions homeowners actually run into, so there are no surprises.
If something goes wrong
How a Claim Actually Works
Call us, not a call center
Describe what is happening, or send a photo. Most issues we can diagnose from that.
We come and look
An installer inspects the window and decides whether it is a product issue, an install issue, or maintenance. You get told which, honestly.
We file with ProVia
If it is the product, we handle the claim and the paperwork. ProVia repairs or ships a replacement part or unit to us.
We put it right
We install the part. If it was our workmanship, it is on us. Labor terms for a manufacturer replacement are set out on your quote so there is nothing to argue about later.
Care
Simple Maintenance, Straight From the Card
Five minutes a year keeps it covered
- Keep the weep holes clear. The small slots in the bottom of the frame drain rain to the outside. A pass with a vacuum nozzle each spring keeps them open.
- Check the exterior caulk once a year. Look for cracks or pulling away. It is the one thing the manufacturer calls maintenance.
- Wash the vinyl with soap and water. No abrasive cleaners or solvents like paint thinner. Small scratches buff out with a vinyl-safe compound.
- Keep the weatherstrip clean. Wipe it down, then a light coat of a furniture spray keeps it supple and sealing.
- Watch the humidity. If the glass sweats in January, the house is too humid. Run the bath and kitchen fans and consider a dehumidifier.
This page is a plain-English summary for convenience. ProVia’s warranty card and our written quote are the documents that apply. provia.com/warranty
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Send a few photos and get an honest quote by email, usually within one business day. The warranty terms come printed on it.
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